Terms and Conditions

Terms and Conditions COMPOACC

(provided to the Buyer prior to submitting an order with payment obligation or prior to entering into a contractual relationship)

 I. INFORMTION ABOUT THE TRADER

business name:      Ing. Adrián Vőrős

registered address: Nám. Hraničiarov 8/A, 85103 Bratislava

Company Identification Number CID:

                                      57177210

Taxpayer identification
number (TIN):         1084571807

registered in:          Trade Register of the District Office Bratislava, No. 110-358291

e-mail:                       info@compoacc.com

web:                           https://shop.compoacc.com

customer service:   info@compoacc.com        

(hereinafter also the “Trader”)

II. INTRODUCTORY PROVISIONS

1. These Terms and Conditions of the Trader, including all mandatory information that the Trader is required to provide to a consumer under Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts (hereinafter referred to as the “Act”), are provided to a natural person – consumer (hereinafter the “Buyer”) entering into a purchase contract prior to submitting an order with payment obligation or, where applicable, prior to entering into a purchase contract that is concluded without an order being submitted.
2. These Terms and Conditions govern the mutual rights and obligations of the contracting parties (i.e., the Trader and the Buyer) arising in connection with or on the basis of a purchase contract concluded via the Trader’s online store available at: compoacc.com (hereinafter the “Online Store”) (together hereinafter also the “Contract”).
   
   (The Terms and Conditions are hereinafter collectively referred to as the “Terms and Conditions” or “TC”.)
   
3. The valid and effective wording of these Terms and Conditions is available at: https://shop.compoacc.com/terms-conditions/
4. Provisions differing from these TC may be individually agreed in the Contract.
   The TC are issued in Slovak. The Contract may be concluded in Slovak or English.
   The wording of the TC applicable on the date of conclusion of the Contract may be changed by the Trader only with the Buyer’s consent.
5. All product presentations displayed in the Online Store are for informational purposes only and the Trader is not obliged to conclude a Contract.

III. INFORMATION ABOUT PRODUCT(S) AND PRICE

1. The main characteristics of each product, in a scope appropriate to its type, nature and form of communication, are stated within each product listing in the Online Store.

2. The sales price of each product, or the method by which the price is calculated if it cannot be determined in advance due to the nature of the product, is stated within the product listing.

3. Product prices, including any additional related costs, are displayed as described above, including VAT and all related fees. The price remains valid for as long as it is displayed in the Online Store.

4. To the base price of the product as specified above, the shipping cost is added based on the chosen delivery method.

5. Prices displayed at the time of ordering are final and include the applicable VAT.

6. Customs duties and any additional charges for orders shipped outside the EU are borne by the customer.

IV. USER ACCOUNT

1. Based on your registration within the Online Store, you may access your User Account.

2. During registration, you are required to provide accurate and truthful information and update it whenever it changes.

3. Access to the User Account is protected by a username and password. You are required to keep these credentials confidential and not disclose them to anyone. If they are misused, the Trader bears no responsibility.

4. The User Account is personal and may not be shared with third parties.

5. The Trader may delete the User Account if it remains unused for an extended period (e.g., more than 2 years), upon your request, or in case of a breach of obligations arising from these Terms and Conditions or the Contract.

6. The User Account may not always be available continuously, mainly due to necessary hardware and software maintenance.

V. PROCEDURE FOR CONCLUDING THE CONTRACT

1. The Buyer places an order as follows: 
   - via a customer account in the Online Store (if the store allows account creation), following prior registration
   - or by completing the order form without registration.
2. The Buyer may order any product that can be added to the virtual shopping cart by pressing the “ADD TO CART” button. If additional information regarding the product’s characteristics, properties, availability or delivery conditions is provided, it is deemed that the Buyer has reviewed this information before submitting the order.

3. Once a product is added to the cart, it is visible at all times for review.

4. When submitting an order, the Buyer selects the product, quantity, payment method, and delivery method.

5. Before completing the order, the Buyer may review and edit the entered information and correct any errors.
   By pressing the “ORDER with obligation to pay” button, the order is submitted. Before submitting the order, the Buyer must confirm they have reviewed and agree with the Terms and Conditions (via a checkbox). Without this confirmation, the order cannot be submitted.

6. After submitting the order, all information is sent directly to the Trader.

7. The Trader immediately confirms receipt of the order by sending an e-mail to the Buyer.

8. This confirmation is not an acceptance of the Buyer’s proposal to conclude a purchase contract.

VI. PAYMENT TERMS

1. In the case of placing an order with advance payment and a payment obligation, the buyer has the following options to make the payment for the price specified in Section III of these Terms and Conditions:

   • Bank transfer:
     The buyer pays the price directly to the Seller by bank transfer to the Seller’s account IBAN: SK34 0900 0000 0052 3817 4185, held with Slovenská sporiteľňa, a. s., based on a proforma (advance) invoice. The Seller shall issue a proforma invoice upon receiving the order and send it to the buyer together with the order confirmation via email.

   • Direct cash deposit to the bank account:
     The buyer may also pay the price by making a direct cash deposit to the Seller’s bank account IBAN: SK34 0900 0000 0052 3817 4185, held with Slovenská sporiteľňa, a. s.

   • Cash on delivery:
     The buyer pays upon receipt of the product according to the delivery conditions of the postal service or the selected courier company, in accordance with the relevant provisions of these Terms.

   • Online payment via a selected payment gateway available in the online store. In this case, the buyer follows the instructions of the respective electronic payment provider.

   • Payment via Shoptet Pay.

2. The buyer is responsible for and bears all costs associated with financial transactions.

3. The service price specified for each product in the Seller’s online store is payable on the date stated on the issued tax document in accordance with the applicable legal regulations. The collection of payments is governed by Act No. 40/1964 Coll., the Civil Code.

4. In the case of non-cash payment, the buyer’s obligation to pay the purchase price is deemed fulfilled at the moment the respective amount is credited to the Seller’s bank account.

5. The Seller shall issue the buyer a tax document – an invoice – for all payments made under the contract. The invoice shall contain the required accounting elements pursuant to Act No. 431/2002 Coll. on Accounting.

6. The buyer hereby expressly agrees that the Seller may send the accounting document to the buyer’s email address provided in the order, and the buyer confirms that this email address is correct.
   Regardless of the above, the Seller reserves the exclusive right to choose whether to send the invoice electronically or in paper form. 

VII. DELIVERY TERMS

1. The Trader undertakes to deliver / provide the Product to the Buyer at the address specified by the Buyer in the order as the place of delivery, and the Buyer is obliged to accept the Product upon delivery / provision.

2. If, due to reasons on the Buyer’s side, it is necessary to deliver the Product repeatedly or in a manner other than that specified in the order, the Buyer shall bear the costs associated with repeated delivery of the Product or the costs associated with an alternative method of delivery.

3. The Product shall be deemed accepted by the Buyer at the moment when:
   - the Buyer or a third party designated by the Buyer, other than the carrier, takes delivery of all parts of the ordered Product; or
   - if Products ordered by the Buyer in a single order are delivered separately, at the moment of acceptance of the last delivered Product; or
   - if the Product consists of several parts or items, at the moment of acceptance of the last part or item; or
   - if the Product is delivered repeatedly over a certain period, at the moment of acceptance of the first delivered Product.

4. The Trader undertakes to deliver / provide the Product to the Buyer within 30 days from the date of order acceptance. This delivery period may be reasonably extended based on an agreement between the Trader and the Buyer.
5. The available delivery methods, including delivery prices / provision costs and detailed conditions applicable to individual delivery methods, are published in the Trader’s online store.
6. The Trader undertakes to package and secure the Product appropriately. Upon delivery, the Buyer is obliged to inspect the condition and integrity of the Product and its packaging.
7. Information regarding delivery costs or conditions under which delivery is free of charge forms an integral part of the order.
8. Products marked as “in stock” are prepared for dispatch and are usually shipped within 2 business days of order receipt.
9. In the case of personalized Products (for example, shin guards or custom-made mask with individual graphics or similar), the dispatch time may be longer, typically up to 7 business days.
10. During the performance of the Contract, circumstances may arise that affect the delivery date of the ordered Goods. The Trader shall inform the Buyer without undue delay by e-mail of any change to the delivery date and of the new estimated delivery date. The Buyer’s right to withdraw from the Contract shall not be affected. The notification of the new delivery date shall also include a request for the Buyer to confirm whether they wish to proceed with delivery of the ordered Goods under the new conditions. 

VIII. CUSTOM-MADE PRODUCTS

1. Our offer also includes Products customized precisely according to your requirements, such as carbon protectors with individual graphics or a face mask manufactured to order / a recommended standard size determined by the Trader based on the materials provided by you. The production of such Products requires additional time; therefore, the delivery time may differ slightly from the standard delivery period.
   In the case of a recommended standard mask size, the dispatch time is usually within 2 business days.
2. Production materials:

   • In order to commence production of a custom-made Product, all required materials must be provided. Detailed information regarding the required materials is available in the Trader’s e-shop.

   • When producing personalized protectors, the Trader uses standard customization options as presented in the e-shop. Upon the customer’s request, protectors may be graphically customized with the following options: number, name initials, surname, and flag.

   • For the production of a custom-made mask, the Trader receives a so-called photogrammetric image of the face, created using a smartphone application. Further information is available in the e-shop.

   • When ordering a custom-made mask, as well as when requesting a recommendation of a standard mask size, the customer is required to submit a photogrammetric image of their face. This image is created using 3D scanning performed via a smartphone application (e.g. Polycam or another recommended application). Further details are available in the e-shop.
3. Customers are kindly requested to carefully review all information provided. The Trader shall not be liable for errors in names, numbers, or other data that cannot reasonably be verified by the Trader.

 IX. TERMS AND CONDITIONS FOR PHOTOGRAMMETRIC FACE IMAGES AND SIZE SELECTION

1. Collection and Use of Photogrammetric Face Images:
   When ordering a custom-made mask or requesting a recommendation of a standard mask size, the customer is required to submit a photogrammetric image of their face. This image is created using 3D scanning performed via a smartphone application (e.g. Polycam or another recommended application).
2. The photogrammetric image is used exclusively for the purpose of determining the correct size and optimal fit of the mask to the customer’s face.
3. Procedure for Obtaining a Photogrammetric Image
   Detailed instructions on how to perform photogrammetric scanning are available in the Trader’s e-shop. LINK Customers are advised to follow all provided guidelines (lighting, shooting angle, stability) to achieve the most accurate result.
4. Data Processing and Storage
   Photogrammetric face images are processed and stored in accordance with applicable personal data protection legislation (GDPR). The images are used exclusively for size determination and product manufacturing.
5. Personal data will not be shared with third parties without the customer’s explicit consent.
6. Size Recommendation
   Based on the photogrammetric image, the Trader performs an analysis of the customer’s facial dimensions and recommends the most suitable mask size from the standard product range. If none of the standard sizes are suitable, the Trader will propose the manufacture of a custom-made mask.
7. Customer Responsibility
   The customer is obliged to provide a high-quality and complete photogrammetric image in accordance with the provided instructions. If the submitted image does not meet the required standards or contains errors that prevent accurate size determination, the Trader shall not be liable for an unsuitable size selection. The customer is also required to provide at least three measured reference points on their face, such as nose length, mouth width, or the distance between the eyebrows. These measurements are necessary for correct scaling of the photogrammetric image.
8. Data Security and Protection
   Personal data and photogrammetric images are securely stored and used solely for the purposes of product manufacturing and customization. The Trader is a registered personal data controller and complies with all obligations arising from GDPR.
9. Change of Size After Recommendation
   The size recommendation is binding based on the submitted photogrammetric image. Once a size has been recommended, it cannot be changed without submitting a new photogrammetric image.
10. Order Cancellation and Withdrawal
    In the case of custom-made masks or special orders based on photogrammetric images, specific cancellation conditions apply as published in the Trader’s e-shop.
11. Cancellation Option
    An order for a custom-made Product may be cancelled within 24 hours from the submission of production materials, provided that production has not yet commenced.
12. Cancellation by the Trader
    In exceptional cases where the Trader is required to cancel an order (e.g. due to unavailability of a specific material), the customer will be notified without undue delay by e-mail or telephone. The parties will agree on further steps, whether this involves a replacement Product or full order cancellation. All received payments will be refunded in full using the same payment method used for the original transaction.
13. Notice on the Exclusion of the Right of Withdrawal
    For Products manufactured to order (e.g. shin guards or custom-made masks with a custom design or individually manufactured masks), withdrawal from the Contract is not possible. These Products are customized according to the customer’s specific requirements and are therefore excluded from the right of return. By submitting the order, the customer expressly agrees to this procedure in accordance with Act No. 108/2024 Coll.

X. LIABILITY AND SAFETY NOTICE FOR USE OF SPORTS PROTECTIVE MASKS, SPORTS SHIN GUARDS

1. Product Character

   All our masks, whether standard-size or custom-made, are designed as sports protective equipment intended to shield the face from mechanical impacts during athletic activities. They are not medical or healthcare devices and are not intended for any other use.

   Our masks underwent internal drop and impact testing inspired by EN 13087-2: Protective helmets - Test methods - Part 2: Shock absorption principles.
   

2. Usage and Durability

   The masks are made from high-quality materials (e.g., carbon fiber composites) and are engineered to withstand typical impacts and loads encountered during the sports activity for which they are intended. Any other, excessive, or non-standard use (e.g., impact against walls, intentional damage, drops from height, extreme mechanical stress, etc.) may result in damage or cracking of the mask. The same applies to football shin guards.
3. Risk awarness
   

   The Buyer/User acknowledges that sports activities inherently involve a risk of injury and that the use of the mask does not eliminate such risks.
   The Trader shall not be liable for damage or injury resulting from improper use, misuse, mechanical damage, or use outside the intended purpose of the Product. Under extreme impact conditions, material failure may occur. The Product is designed with internal protective layers intended to reduce the risk of material fragments reaching the user. The mask consists of multiple layers of carbon fibre, a reinforced Kevlar®/aramid layer designed to reduce the risk of penetration, Poron® XRD™ impact-absorbing foam for energy dissipation, and a durable synthetic leather layer intended to contain the composite structure and reduce the risk of fragment dispersion in the event of extreme impact. Despite the layered construction, no sports protective equipment can eliminate the risk of injury entirely.

4. User responsibility
   The Buyer/User is obliged to use the mask in accordance with its intended purpose, to maintain it properly, and to ensure a secure and safe fit.
   Improper use, unauthorized modifications, exposure to excessive loads, or neglect in care may result in damage, void warranty rights, and transfer responsibility for such damage to the user.
   This does not affect the Buyer’s statutory rights regarding defects or manufacturing faults.

5. Limitation of Manufacturer and Trader Liability
   

   To the maximum extent permitted by applicable law, the Trader shall not be liable for damage, malfunction, or injury resulting from improper, unsuitable, or excessive use of the mask, or from mechanical stress exceeding standard sports use.

   This includes, in particular, impacts against solid obstacles, drops from height, intentional misuse, unauthorized modifications, or other mechanical stresses outside the scope of normal sporting activities.

   The same principles apply to football shin guards.

   Nothing in these Terms and Conditions shall limit or exclude liability for damage caused by a manufacturing defect, gross negligence, or wilful misconduct, where such liability cannot be excluded under applicable law.

   The products are designed as sports protective equipment and are subject to normal wear and tear. Protective performance may decrease over time or after repeated impacts.

6.  Safety Recommendations

   The Buyer/User should regularly inspect the mask for wear, avoid non-standard mechanical impacts, and use the mask strictly in accordance with its intended purpose. In case of any damage, the mask should be immediately removed from use and the Trader contacted. The User acknowledges that masks and football shin guards are not indestructible and may be damaged under extreme impacts or improper use. Using a damaged mask or shin guards may lead to injury. The Trader shall not be liable for such injury resulting from improper use or damage occurring outside normal sporting activities.

XI. LIABILITY FOR DEFECTS (COMPLAINTS)

1. The rights and obligations of the contractual parties regarding claims for defective performance are governed by the applicable general legal regulations.
2. Performance under the contract is considered defective if the delivered or provided product does not comply with the agreed and general requirements, or if its use is prevented or restricted by the rights of a third party, including intellectual property rights.
3. The Trader is liable for defects in the delivered or provided product that occur or manifest within two years of delivery or provision of the product.
4. The warranty period begins on the day the goods are received by the Buyer.
5. A complaint must be made without undue delay after the defect is discovered. The Buyer is obliged to provide the Trader with all necessary information and allow the defect to be assessed.
6. For goods sold at a discount, the warranty does not cover defects for which the discount was granted.
7. The method of handling a complaint is determined by the Trader according to the nature of the defect and legal regulations.
8. In case of a recognized complaint, the Buyer is entitled to:

   • free repair of the defect,

   • replacement of the goods with new ones,

   • an appropriate discount from the price,

   • or withdrawal from the contract if the defect is substantial.

9. Complaints do not cover, in particular:

   • defects caused by improper use, maintenance, or storage,

   • normal wear and tear from use (e.g., abrasions, scratches, changes in material appearance),

   • mechanical damage caused by improper handling,

   • differences in shades, color, or surface details caused by material properties or manufacturing technology,

   • subjective expectations of the Buyer that were not agreed upon at the time of purchase (e.g., expectations regarding appearance, comfort, or performance level).

10. Design and Aesthetic Deviations

    Products of the Compoacc brand are manufactured by hand or in small production batches. For this reason, minor aesthetic or design deviations may occur. Such deviations do not affect the functionality, safety, or durability of the product.

    The following are not considered defects and therefore do not constitute grounds for a complaint, in particular:

    • minor visual differences in surface finish, texture, or material shade,

    • slight surface irregularities or edge imperfections,

    • minimal deviations in fit or shaping,

    • minor deviations in the placement of graphics or personalization,

    • minor aesthetic imperfections of foam or protective layers (e.g. slight peeling, unevenness), provided they do not affect the functionality or protective performance of the product.

    Such aesthetic deviations resulting from handmade production are not considered product defects and are not subject to complaint.

XII. COMPLAINT PROCEDURE

1. Where and how to file a complaint
   The Buyer may submit a complaint:

   • electronically via email: info@compoacc.com or

   • in writing to the Trader’s registered address as stated in Chapter 1.

2. Sending the goods for assessment
   The Buyer is obliged to send the goods complete, ideally in the original packaging, so that the Trader can assess the complaint. Do not send goods cash on delivery.
3. Handling the defect
   The Trader shall decide on the method of handling the complaint immediately after consultation with the Buyer. The Trader will provide, according to the Buyer’s choice:

   • repair of the goods, or

   • replacement of the goods with defect-free goods.
     
     If the chosen method is not possible or would cause disproportionate costs relative to the value of the goods and severity of the defect, the Trader may propose an alternative solution.

4. Complaint handling time
   • The Trader will confirm receipt of the complaint electronically with the date and content of the complaint.
   • The Trader shall handle the complaint without undue delay, no later than 30 days from its submission.
   • If professional assessment is required, the Trader will inform the Buyer and may reasonably extend the period, notifying the Buyer in writing.
5. Discount or withdrawal from the contract
   The Buyer may request a discount or withdraw from the contract if:

   • the defect cannot be remedied or persists repeatedly,

   • the Trader has not remedied the defect within a reasonable period,

   • the defect prevents proper use of the goods.

     The discount shall be proportional to the difference between the value of the goods without the defect and its value with the defect. The Trader will pay the discount using the same method as the original purchase unless otherwise agreed.
6. Repeated complaint
   If the defect occurs again or the Buyer proves the Trader’s responsibility for a hidden defect, the Trader is obliged to handle the complaint again.
7. Costs of complaint
   • All justified costs related to handling the complaint, including postage or expert assessment, are borne by the Trader.
   • The Buyer must request reimbursement of costs within 2 months of complaint resolution. If not requested within this period, the claim expires.
8. Improper use of goods
   Before first use, the Buyer must familiarize themselves with the instructions for use, if provided, and follow them. If a defect arises due to improper or unsuitable use, such a defect is not considered the Trader’s responsibility under Chapter 10 of these Terms. 

 XIII. WITHDRAWAL FROM THE CONTRACT

1. The Buyer is entitled to withdraw from the Contract without giving any reason within 14 days from the date of receipt of the Product by the Buyer. This does not apply to custom-made products.

2. The withdrawal period shall be deemed to have been observed if the notice of withdrawal was sent to the Trader no later than on the last day of the withdrawal period pursuant to paragraph 1 of this Article of the Terms and Conditions.

3. The Buyer may exercise the right of withdrawal by delivering a written notice to the registered office address of the Trader or by sending it to the Trader’s e-mail address specified in the header of these Terms and Conditions.

4. In the event of withdrawal from the Contract pursuant to paragraph 1 of this Article, the Contract shall be cancelled from the beginning. After withdrawal from the Contract, the Buyer is obliged to refrain from using the Product and from providing it to third parties.

5. The Buyer is obliged, within 14 days from the date of withdrawal from a distance contract or from a contract concluded outside the Trader’s business premises, to send the Product back or hand it over to the Trader or to a person designated by the Trader to receive the Product, unless the Trader proposes to collect the Product personally or through a designated person. The time limit shall be deemed to have been observed if the Buyer dispatches the Product to the Trader no later than on the last day of the period.

6. In the event of withdrawal from a distance contract or from a contract concluded outside the Trader’s business premises pursuant to Section 19(1) of the applicable law, the Buyer shall bear only the direct costs of returning the Product to the Trader or to the person designated by the Trader to receive the Product.

7. The Buyer shall be liable for any reduction in the value of the Product resulting from handling of the Product beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

8. The Trader shall refund to the Buyer, without undue delay and no later than 14 days from the date of receipt of the notice of withdrawal, all payments received from the Buyer under or in connection with the Contract, including the costs of delivery and postage. If the Buyer has chosen a method of delivery other than the least expensive standard delivery offered by the Trader, the Trader shall not be obliged to refund the additional costs associated with the more expensive delivery method.

9. The Trader shall refund the payments using the same means of payment as used by the Buyer for the initial transaction, unless the Buyer has expressly agreed otherwise, provided that no additional fees are charged to the Buyer.

10. In cases where the Buyer–consumer has the right to withdraw from the Contract in accordance with applicable law, the Trader is also entitled to withdraw from the Contract at any time until the Product has been delivered. In such case, the Trader shall refund the paid purchase price to the Buyer without undue delay, using the same means of payment as used by the Buyer, unless otherwise agreed.

11. The right of withdrawal does not apply to Products manufactured according to the Buyer’s specific requirements, customized to the Buyer’s personal needs, or intended exclusively for one specific customer (for example, custom-made masks, personalized protective equipment, etc.).

12. The Buyer has the right to withdraw from the contract without giving any reason within 14 days of receiving the product.

 XIV. COMPLAINTS AND DISPUTE RESOLUTION

1. The Buyer may submit complaints, claims arising from defective performance, or other inquiries in writing to the Trader at the registered office address or by e-mail at info@compoacc.com

2. The Trader will inform the Buyer about the outcome using the contact details provided by the Buyer.

3. If a dispute arises between the Buyer and the Trader regarding product defects, warranty claims, or other consumer rights, the Buyer has the right to request a remedy from the Trader.

4. If the Trader rejects the Buyer’s request or fails to respond within 30 days, the Buyer may initiate alternative dispute resolution (ADR) in accordance with applicable consumer protection laws.

   Alternative Dispute Resolution (ADR)

   ADR procedures are governed by Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.
   The competent ADR authority is:

   Slovak Trade Inspection (SOI)
   Bajkalská 21/A, P. O. BOX 29
   827 99 Bratislava, Slovakia
   Website: https://www.soi.sk

   A full list of ADR entities is available at:
   https://www.economy.gov.sk
   Online Dispute Resolution (ODR)

   The Buyer may also use the European Online Dispute Resolution (ODR) platform, available at:
   http://ec.europa.eu/consumers/odr

   Courts and Legal Jurisdiction

   Nothing in this section prevents the Buyer or the Trader from resolving disputes through the competent courts of the Slovak Republic, which shall have jurisdiction unless mandatory consumer protection laws provide otherwise.

 XV. DELIVERY OF DOCUMENTS

1. All documents relating to the contract and/or these Terms and Conditions may be delivered to the Buyer by the Trader electronically to the Buyer’s e-mail address, unless a different mandatory method of delivery is expressly required by these Terms and Conditions or by law.

2. Written documents in paper form may be delivered to the Buyer either in person or via a licensed postal service provider, sent as registered mail to the address provided by the Buyer.

3. If the Buyer fails to accept delivery of a document, the document shall be deemed delivered even if it is returned to the Trader by the postal service, including but not limited to cases where:

   1. the Buyer was not available at the delivery address,

   2. the Buyer failed to collect the document within the storage period,

   3. the Buyer no longer resides at the stated address,

   4. the Buyer changed their residence or registered address without notification,

   5. the Buyer has no mailbox at the stated address, or

   6. the Buyer refused to accept the delivery.

4. In such cases, the document shall be deemed delivered on the third day following its dispatch by post.

5. The provisions of this article shall apply accordingly to the delivery of written documents from the Buyer to the Trader.

 XVI. FINAL PROVISIONS

1. The contractual relationship between the Buyer and the Trader arises upon the submission of an order with an obligation to pay by the Buyer and continues until the delivery or provision of the Product by the Trader to the Buyer in accordance with these Terms and Conditions, unless otherwise stated herein.

2. The contractual relationship may be terminated by mutual agreement between the contractual parties (the Trader and the Buyer).

3. If any provision of these Terms and Conditions is or becomes invalid, ineffective, or unenforceable, such provision shall be replaced by a valid provision whose purpose and intent most closely correspond to the original provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions of these Terms and Conditions.

4. The Contract, including these Terms and Conditions, is archived by the Trader in electronic form and is not publicly accessible.

5. The Buyer expressly declares that the Contract was concluded of their own free will, without duress or under manifestly disadvantageous conditions, and that they agree with the wording of the Contract and these Terms and Conditions, which is confirmed by the acceptance of these Terms and Conditions in the Trader’s online store.

6. In the event of force majeure or unforeseeable circumstances (including, but not limited to natural disasters, pandemics, operational disruptions, or supplier failures), the Trader shall not be liable for damage caused as a result of or in connection with such events. If such circumstances persist for more than 10 days, both the Trader and the Buyer shall have the right to withdraw from the Contract in writing.

7. These Terms and Conditions shall enter into force on 1 September 2025. 
   
   

Annex 1. INSTRUCTIONS ON THE EXERCISE OF THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT 

1. Right of withdrawal

   You have the right to withdraw from this Contract without giving any reason within 14 days.

   The withdrawal period shall expire 14 days from the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods.

   To exercise your right of withdrawal, you must inform us of your decision to withdraw from this Contract by an unequivocal statement (for example, a letter sent by post or an email) sent to:

   Ing. Adrián Vörös
   Nám. Hraničiarov 8/A
   851 03 Bratislava
   Slovak Republic
   
   or to: info@compoacc.com
   
   

   You may use the model withdrawal form that we have provided or sent to you, but this is not obligatory.

   The withdrawal period shall be deemed to have been observed if you send your notification of withdrawal before the withdrawal period has expired.

2.  Effects of Withdrawal

   If you withdraw from this Contract, we shall reimburse all payments received from you in connection with the Contract, including the costs of delivery to you. This does not include additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us.

   Reimbursement will be made without undue delay, and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this Contract.

   We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement.

   We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent the goods back, whichever occurs first.

3. Return of Goods
   

   You shall send back or hand over the goods to us, or to a person authorised by us, without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal from this Contract.

   The deadline is met if you send back the goods before the period of 14 days has expired.

   You shall bear the direct cost of returning the goods.

   You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

4. Services Begun During the Withdrawal Period
   If you requested the commencement of the provision of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until the time you informed us of your decision to withdraw from this Contract.